FAQs
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Recommended questions
[Change of company name] What does the name “Trinity Airways” mean?
- The name “TRINITY” is derived from the Latin word Trinitas, symbolizing different elements coming together to create greater value and new possibilities.
Reflecting this meaning, Trinity Airways aims to be a global airline that creates better travel experiences and new possibilities for our customers.
This is the promise behind the name Trinity.
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Recommended questions
[Change of company name] Has T’way Air changed its name to Trinity Airways?
- Yes. Effective September 10, 2026, T’way Air has been rebranded as Trinity Airways.
As Trinity Airways, we are embarking on a new journey to provide our customers with an even more comfortable and reliable travel experience.
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Recommended questions
[baggage] Can I bring a supplementary battery on board?
- In the case of auxiliary batteries, please follow the following precautions and carry them into the aircraft.
1. Please carry portable batteries with you (do not store them in overhead bins).
2. If your portable battery overheats, please inform a crew member immediately.
3. Please cover the terminals of the power bank with insulating tape to avoid contact with metal, or store it in a plastic bag.
4. Charging power banks and electronic cigarettes using in-flight power supply is prohibited.
※ What is a Short Circuit?
▶ A short circuit occurs when a battery is in a state of being shorted, which can cause excessive current flow, leading to overheating and potentially causing a fire.
※ How to Check the Watt-Hour (Wh) of a Lithium Battery: The watt-hour (Wh) rating can be calculated using voltage (V) X current (Ah), (1Ah = 1,000mAh)
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Question
[Change of company name] The airline name on the e-ticket and boarding pass is different. Is this a problem?
- No. This does not affect your travel.
If the ticket was purchased and the e-ticket was issued before September 10, 2026, the airline name may still appear as T’way Air.
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Question
[Change of company name] Can I still use a ticket I booked with T’way Air?
- Yes, existing booking remains valid.
Although the airline has changed its name, flight and booking details will not be affected.
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Question
[Change of company name] Have the airline code (TW) or flight numbers changed?
- No, the airline code (TW) and flight numbers will remain the same after the company’s name change.
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Question
[Change of company name] Which check-in counter should be used upon arrival at the airport on the day of the flight?
- Please use the Trinity Airways check-in counter.
We recommend checking the airport monitors on the day of your flight.
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Question
[Change of company name] Has the location of the check-in counter changed?
- No. The location of the check-in counter remains the same.
However, it may change due to airport circumstances on the day of your flight.
Please be sure to check the Flight Information Display System (FIDS) at the airport for the latest check-in counter information.
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Question
[Change of company name] Does my membership information remain unchanged?
- Yes. Your membership information remains unchanged.
You can continue to use your account as usual—no additional action is required.
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Question
[Change of company name] Do all aircraft now display the Trinity Airways logo?
- No. The aircraft are being gradually updated with the Trinity Airways logo starting September 10, 2026.
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Question
[Change of company name] Have the names of existing services changed following the company name change?
- Yes. In line with the company name change to Trinity Airways, some existing service names have also been updated.
For example, ‘t’pet’ has been renamed ‘TRINITY PET’, and ‘t’way Gift Card’ has been renamed ‘Tria Gift Card’.
(Excluding T’way Plus.)
Only the service names have changed, while the benefits and terms of use remain the same.
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Question
[Change of company name] Has the website address changed following the company name change?
- Yes. Following the company name change, the website address has been updated as follows, effective September 10, 2026.
• PC website : http://www.trinityairways.com
• Mobile website : http://m.trinityairways.com
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Question
[Change of company name] How should the flight number be entered on the electronic arrival form?
- Please enter the flight number as shown on your ticket. Regardless of the airline name change,
enter the flight number starting with “TW” (TW○○○).
